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Skin Care

SHIPPING POLICY

Processing Time

  • Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

  • You will receive a confirmation email with tracking details once your order has shipped.

Shipping Rates and Delivery Times

  • Standard Shipping: $9.99, delivery in 3-5 business days.

Shipping Locations

  • We currently ship within the United States.

  • International shipping is not yet available but is coming soon.

Order Tracking

Once your order has shipped, you’ll receive an email with a tracking number and instructions for tracking your package.

Lost or Delayed Packages

  • If your order is delayed or missing, contact us at helixnaturals@gmail.com with your order number.

  • We will work with the carrier to resolve the issue promptly.

RETURN & EXCHANGE POLICY

Satisfaction Guarantee

We stand behind the quality of our products with a 30-Day Satisfaction Guarantee. If you’re not completely satisfied, we’ll gladly accept a return or exchange.

Eligibility for Returns

  • Products must be returned within 30 days of delivery.

  • Items must be unused, unopened, and in their original packaging.

Non-Returnable Items

  • Gift cards

  • Products marked as "final sale"

  • Opened or used products (unless defective or damaged)

How to Return an Item

  1. Contact us at helixnaturals@gmail.com with your order number and reason for the return.

  2. We’ll provide a return authorization and instructions.

  3. Ship the product back to us using a traceable shipping method.

    • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refunds

  • Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

  • Approved refunds will be issued to your original payment method within 5–7 business days.

Exchanges

  • If you received a defective or damaged product, contact us to arrange for a replacement at no additional cost.

Order Cancellations

  • Orders can be canceled within 24 hours of placement by contacting helixnaturals@gmail.com.

  • Once the order has shipped, it cannot be canceled but may be returned.

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